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RoSPA improves experience for fleet safety customers

The Royal Society for the Prevention of Accidents (RoSPA) has improved the customer experience for those looking for fleet safety training after streamlining its practices.

More people are killed and injured in at-work road accidents than in all other workplace accidents combined, and RoSPA’s Road Fleet Safety (RFS) division offers a range of training options to suit all needs, from managing a fleet to assessing drivers.

The division that was renamed in May 2015 to RoSPA Fleet Safety has assessed and realigned all of its business practices over the past 12 months.

The results from the business’ internal re-engineering is now paying dividends in that the RFS is now delivering more road safety interventions than ever before, to a record number of delegates. This is great news for customers taking services from RFS and suppliers (including fleet trainers) who support this division of RoSPA.

In addition to the improvements within RFS, RoSPA is working to establish partnerships with vehicle technology companies to provide a more holistic solution for clients to manage their occupational road risk. As part of the RoSPA review of developing road and vehicle technologies, RFS is developing a business strategy that will be designed to complement this growing sector within the UK fleet market.

An example of its improved customer service experience is the development of the Live Chat function on RoSPA’s website, which will enable customers to connect with staff directly online, without the need for lengthy telephone calls or email chains, to advise and answer any queries.

Frances Richardson, RoSPA’s director of operations, said: “We have always prided ourselves on our exceptional customer service, but we will not rest on our laurels and we will always be looking to improve what we offer and how we operate.

“Our customers are striving to protect people on the road from the devastation of tragic accidents, so they will always be at the heart of what we do.”

“As RFS is a division of the wider RoSPA charity, any financial surplus is channelled into the delivery of our core mission statement of “saving lives and reducing injuries”. Therefore the more activity RFS delivers the more it can contribute.”

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